John Lyon School Vneck

Postage and Packing Cost

Please note for all orders shipped to your chosen address, we outsource our deliveries through DPD. Once your order has been shipped, you will receive an email containing tracking information via which you can re-arrange the time/date/location for your delivery. If you have a dispute with the delivery -either if it is not received or the packaging is damaged, please contact us within 10 days of receiving your tracking information. After this time we will be unable to query this with DPD.

The cost of delivery is £5.99. You will see the delivery charge before you give your card details. If however you require deliveries to outside of this area then we will need to inform you of the specific rate as this does vary. The full order can still be refunded if you do not accept this charge.

Returns

If you are not completely satisfied, or have changed your mind with keeping your purchase, do not worry - simply return it to us as soon as possible. We will refund or exchange any purchase, subject to it being in re-sellable condition in its original packaging complete with labels and with proof of purchase within 60 days.  Please note we do not accept returns or exchanges outside this date. 

Please note that we cannot accept blouses/shirts, socks or tights back if the packaging has been opened, unless they are faulty.

Simply fill in the returns details on your order form. The return needs to be sent/taken back to the address on the top left hand corner of your returns form.  

This does not affect your statutory rights as a consumer.

Black Friday returns

Items purchased in the Black Friday sale can be refunded or exchanged within our standard 60 day returns period, accompanied by a valid receipt. If you require an exchange after our Black Friday event you will be charged the difference between the sale price and the full retail price at the time the exchange is processed. For example, a Polo Shirt priced at £10.00 would be discounted to £8.00 during our Black Friday event. If you wish to exchange this for the same item in an alternative size, retailing at £10.00, then you will be charged the £2.00 difference.