Frequently Asked Questions
Our aim is to ensure our customers always receive the very highest level of service, be it instore, over the telephone or via email.
Q: What are your Opening Hours?
From June to October our store opening hours are:
Monday to Saturday: 9.00am - 5.30pm
Bank Holiday Monday 25th August: 10.00am - 3.00pm
Our Temple Fortune branch is open on Sundays: 10.00am - 3.00pm from 15th June until Sunday 7th September inclusive.
Our Enfield branch is open on Sundays 10.00am - 3.00pm from 10th August until 31st August inclusive.
From October to May our store opening hours are:
Monday to Thursday and Saturday: 9.00am - 5.30pm
Fridays and Sundays: Closed
Our warehouse is open for Click & Collect Monday to Friday: 9.00am - 5.30pm
Uniform4Kids, 408 Centennial Park, Elstree, WD6 3TN
Q: Do I need to make an Appointment to shop instore?
Up to 17th August: We are currently open on an appointment only basis. Please book your appointment online on our website homepage: https://www.uniform4kids.com/pages/book-an-appointment
From 18th August: Our appointment period ends. We are open on a first come first served basis. We recommend you come at your earliest convenience as we will become busier as we get closer to schools returning.
Q: How do I know which size to order?
If your child is starting a new school for the first time, we recommend you bring them in for a proper uniform fitting, so you get the right sizes there and then.
It is difficult to guess sizes the first time around, which is why we recommend shopping instore to have a smooth experience.
If you prefer to order online, we recommend you measure your child’s chest and waist in inches.
Feel free to watch our size guide video to assist you with the best way to measure:
We have a tape measure you can download and print off:
Q: I ordered something a few weeks ago. How will I know when it is ready for collection?
You will receive a confirmation email or text when your order is ready for collection. Please keep an eye on your junk folder in case the email slips in there.
Q: I placed an order online. When will it arrive?
Please allow 2/3 working days to receive your order, subject to all items being in stock.
If an item is not in stock, we shall inform you.
Q: I heard I could get free postage; how do I do this?
Until 17th August: We are offering free postage on orders over £100. Please remember to enter the discount code FREESHIPPING at checkout. This discount cannot be applied retrospectively.
From 18thAugust: Online orders for home delivery are posted within 2/3 working days at £5.99 or you are welcome to visit our store to make your purchase.
Q: I would like to Click & Collect; however, the website is not allowing me to select that option
From 18th August: Our ‘click and collect’ service will be unavailable due to our storage capacity.
You can order online for home delivery within 2/3 working days at £5.99 or you are welcome to visit our store.
Q: When will the Delivery to School service start
Our delivery to school service will recommence from the week commencing 8th September and is available during term time.
Q: I ordered from one branch; can I return the item to another branch?
It is quicker to receive a refund when you return the item to the branch(es) that stocks your child’s school uniform. If easier for you to drop the item off to a different branch, please do so with the returns form completed or the receipt and a note, including your contact details, that you would like a refund.
We will deliver the item to the relevant store, and they will process your refund.
Please allow 2/3 working days for this to take place.
Q: Personalisation Timeframe
Personalisation of an item (paint aprons, t-shirts, shoe bags, PE Kit) takes approximately 4 weeks.
Please note that once we personalise the items with your child’s name you cannot return these items. Therefore, it is best to try them first to check you are happy with the fit.
Alternatively, items can be returned during October half term for personalisation at a later date – when the turnaround time will be approximately 2 weeks.
Q: Return Details
Any online order can be returned by post or in person.
If you return by post, simply return the item(s) in a bag/packaging to the store within 60 days of purchase ensuring the return is in a resaleable condition with its tags intact. The address is on the paperwork. Please return this with the original returns form. The refund will automatically be processed back to the card used to make the purchase.
However, please note our 60 day policy does not apply to either the return of goods in the event of closure of a school or a change of policy under the Education (Guidance about Costs of School Uniforms) Act 2021 or any statutory amendment.
Please note we are unable to accept the following items back once they are removed from the packaging: shirts, blouses, socks and tights.
BLACK FRIDAY FAQs
I placed an order online yesterday however, I can see you have a sale now. Can you discount my order?
We cannot apply a discount to orders already placed. We can refund the order you placed. Please re-order before midnight and enter the code BLACKFRIDAY20 at checkout to receive the 20% discount.
How do I add the discount?
Please enter the code BLACKFRIDAY20 at checkout. This is only available to use on Friday 29th November.
I placed an order but the discount didn’t work
It is not an automatic discount. You must enter the code BLACKFRIDAY20 at checkout.
I missed your Black Friday offer, is there anything you can do?
This is a 24 hour offer on Black Friday 29th November. The code and promotion will expire after this period.
Where is my order placed on Black Friday?
Please allow a week for your order to be dispatched at this time. Once the order is ready to be dispatched you will receive a tracking number so you can check its status.
I want to Click & Collect my order from the store/ have it delivered to school
We are not offering Click & Collect or Delivery to School during this event. Orders will be dispatched via courier.
How do I get a return?
Our standard Returns and Exchange policy is 60 days. Please note we do not accept returns or exchanges outside this date.
Please note our 60 day policy does not apply to either the return of goods in the event of closure of a school or a change of policy under the Education (Guidance about Costs of School Uniforms) Act 2021 or any statutory amendment.
Can I exchange items purchased on Black Friday?
You can exchange your items within 60 days. You will be refunded at the Sale price paid on Friday 29th November and you will need to purchase the new item at its normal price.
For example, a Polo Shirt priced at £10.00 would be discounted to £8.00 during our Black Friday event. If you wish to exchange this for the same item in an alternative size, retailing at £10.00, then you will be charged the £2.00 difference.
I am trying to use an additional discount with this order too but it won’t work
Only one discount code can be applied per order.
We hope you enjoy your shopping experience with us.
Should you wish to raise a complaint please contact customer.service@uniform4kids.com
You will receive a response within 2-5 working days.
