Returns

Returns/Satisfaction Guaranteed

If you are not completely satisfied, or have changed your mind with keeping your purchase, do not worry - simply return it to us as soon as possible. We will refund or exchange any purchase, subject to it being in re-sellable condition in its original packaging complete with labels and with proof of purchase within 60 days*.  Please note we do not accept returns or exchanges outside this date. 

*However, please note our 60 day policy does not apply to either the return of goods in the event of closure of a school or a change of policy under the Education (Guidance about Costs or School Uniforms) Act 2021 or any statutory amendment. 

Please note that we cannot accept blouses/shirts, socks or tights back if the packaging has been opened, unless they are faulty.

Simply fill in the returns details on your order form. The return needs to be sent/taken back to the address on the top left hand corner of your returns form.  

This does not affect your statutory rights as a consumer. 

Credit Notes
 
All Credit Notes are valid for 6 months from the date of issue. Once a Credit Note has expired, it can no longer be used or redeemed under any circumstances.

If you have misplaced your Credit Note or would like to check your remaining balance, please contact the issuing store directly, and they will be happy to look up your account details.

Faulty Goods

If you believe that an item is faulty please return it to us. We will inspect the item to assess if it is considered a manufacturing fault. At our discretion, we will repair, rectify, offer a replacement or refund the item.